We accept return requests within 30 days of delivery.

Items must be unworn, unused, and in original condition with all tags attached.

We’ll refund your original payment method once your item is received and inspected. Return shipping is the customer’s responsibility, or you can use our label for a flat $10 fee.

We accept exchanges on all bags. Just ship your original back to us at your expense and we'll send your new selection.

To start a return or exchange, email info@dayshiftbags.com with your name, order number, and reason for return.

Orders are processed Monday through Friday and typically ship within 1 business day of purchase. All U.S. orders ship from Los Angeles, CA. Most deliveries arrive within 4–6 business days, depending on your location.

Yes — we ship worldwide. Shipping options and rates will be calculated at checkout once you enter your address.

Please email us at info@dayshiftbags.com as soon as possible. We’re happy to update your order before it ships. Once an order has been shipped, we’re unable to make changes — at that point, you’ll need to contact the carrier directly.

Occasionally, carriers mark packages as delivered up to 48 hours before they actually arrive. If your order hasn’t shown up after that window, please reach out to us at info@dayshiftbags.com and we’ll help you sort it out.

We truly want you to love your bag, and we stand behind the quality of every piece we send out.

If your item arrives with a genuine issue that affects usability—such as a broken strap, defective zipper, or structural problem—we will absolutely make it right. Please reach out within 7 days of delivery with photos so we can help quickly.

Because of the nature of production and materials, small cosmetic variations may occasionally occur. This can include things like minor loose threads, slight stitching variations, or subtle surface marks.

These small details do not affect the function, durability, or everyday use of the bag and are considered part of normal production variation - not defects. We do not consider these eligible reasons for replacement or refund.